pet point login

Navigating PetPoint: Your Guide to Logging In

PetPoint is a widely used software program for animal shelters and veterinary clinics. If you work at or volunteer with one of these organizations, you’ll likely need to access PetPoint to perform various tasks. This guide will walk you through logging in and answer common questions.

Identifying Your Login Credentials

Logging into PetPoint requires a username and password provided by your shelter or clinic administrator. If you haven’t received them yet, contact your administrator for assistance.

Locating the Login Page

There are two main versions of PetPoint in use: a web-based version and a shelter management system (SMS) version.

Web-Based Version: The login page URL will likely be unique to your organization and provided by your administrator.

SMS Version: This version is typically accessed through a local server within your shelter or clinic.

Logging In

Once you have your credentials and login page URL, the process is straightforward:

  1. Navigate to the login page in your web browser.
  2. Enter your username and password in the designated fields.
  3. Click “Login” or a similar button.

Forgot Your Password?

Don’t worry! Most PetPoint login pages offer a “Forgot Password” option. Clicking this will prompt you to enter your username or email address associated with your account. PetPoint will then send you instructions on resetting your password.

Encountering Login Issues?

If you experience login difficulties, such as error messages or forgotten credentials, here’s what to do:

Double-check your username and password: Ensure you’re entering them correctly, including capitalization.

Check your internet connection: A weak connection can sometimes cause login problems.

Contact your administrator: They can help troubleshoot login issues or reset your password if needed.

Security Measures

Never share your login credentials: This is crucial to protect sensitive animal data.

Log out after each session: This is especially important on shared computers.

Be cautious of phishing attempts: Phishing emails may try to trick you into revealing your login information. Never click on suspicious links or attachments.

What Can You Do Within PetPoint?

The functionalities available to you within PetPoint will depend on your user role and permissions set by your administrator. Common tasks might include:

  • Managing animal intake and adoptions
  • Updating animal medical records
  • Inventory management
  • Generating reports

Training and Support

Your shelter or clinic may offer training resources or user manuals to help you navigate PetPoint effectively.


PetPoint is a valuable tool for animal shelters and veterinary clinics. By following this guide and familiarizing yourself with security practices, you can log in efficiently and contribute to the well-being of animals in your care.


  • Q: I don’t work at a shelter or clinic. Can I still access PetPoint?

A: PetPoint is designed for animal welfare professionals. Generally, public access isn’t available.

  • Q: How do I learn more about PetPoint features?

A: Consult your administrator or check for available training resources within your organization.

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